Terms of Service

IronBalkans provides virtual private servers (VPS) hosted in Romania, provisioned on a self-service basis through our control panel. Unless a plan explicitly states otherwise, compute resources are delivered on shared physical infrastructure under a fair-use model and are offered on a best-effort basis.

We may add, modify or discontinue features, images, plans or specifications over time. Where a change materially reduces a Service you have already paid for, active customers will receive at least 7 days of notice through the control panel or our published channels before it takes effect.

Accounts are created without any personal data. When you register, a random account identifier and a recovery key are generated. You are solely responsible for safeguarding your password and recovery key.

Because no email address, name or identity document is attached to your account, we cannot verify your identity by any means other than your credentials. If you lose both your password and your recovery key, we will be unable to restore access to the account or its services, and any balance or data associated with it may be permanently lost.

You may optionally add a contact method (such as an email address, Matrix username or Telegram handle) so that we can reach you with service or abuse notices. Providing one is not required, but without it the control panel is the only place you will receive such notices. You are responsible for all activity under your account, and a single account may hold multiple services, balances and invoices.

You must have the legal capacity to enter into these Terms and must be of the age of majority in your jurisdiction. You may not use the Services if you are prohibited from doing so under applicable law, including applicable sanctions or export-control regimes. You agree to use the Services only for lawful purposes and in compliance with these Terms and our Acceptable Use Policy.

The Services are payable exclusively in cryptocurrency. We accept Monero (XMR), Bitcoin (BTC) and Litecoin (LTC), and we do not accept credit or debit cards or any other payment method. Prices are displayed in Euro (EUR) and are settled in cryptocurrency at the exchange rate shown at checkout.

Billing operates on a prepaid model: you fund your account balance with cryptocurrency, and Services are provisioned or renewed from that balance. A Service is provisioned only after the required number of network confirmations for the selected cryptocurrency has been reached.

• Cryptocurrency payments are irreversible. Reversing a confirmed on-chain transaction is not technically possible, and there are no chargebacks.
• You are responsible for sending the correct amount, including any applicable network fees, to the address shown for your invoice.
• Significant underpayments may leave an invoice unpaid; overpayments are credited to your account balance where technically possible.
• You are responsible for any taxes applicable to you in your own jurisdiction.

Services renew for successive billing periods from your prepaid account balance. The control panel shows the next renewal date and the amount required. You are responsible for funding your account with a sufficient balance before the renewal date. We are not obligated to renew a Service if your balance is insufficient.

If you change a Service's specifications, the difference for the remainder of the current billing period is charged or credited on a prorated basis, calculated from the time left until the next renewal date. The full new price then applies from the following renewal.

Given the nature of cryptocurrency payments, refunds of a deposit back to an external wallet are not guaranteed and are considered only on a case-by-case basis.

• If you delete or downgrade an active Service, you automatically receive a prorated credit to your account balance based on the time remaining until the next renewal.
• If a suspended Service is deleted, no refund or credit is issued.
• No refund is provided for Services terminated for a violation of these Terms or the Acceptable Use Policy, nor for resources already used or consumed.

You may burst to 100% of the CPU, memory and disk allocated to your Service. Because CPU time, disk I/O and network I/O are shared at the node level, sustained usage is subject to the fair-use guidance set out in our Acceptable Use Policy.

If we determine that your usage degrades the experience of other customers on the same node (for example through sustained high host load, packet loss, poor disk performance or high iowait) for a considerable period, we may apply a reasonable limit to the affected resource on our side.

We use standard disk redundancy (such as RAID6 or RAID10) on our servers, which makes complete data loss unlikely. Redundancy is not a backup: your VM disks are not backed up on our side, and you are strongly encouraged to keep your own periodic backups of important data, preferably somewhere you fully control.

To the maximum extent permitted by law, we are not responsible for any loss of data, whether resulting from human error, hardware failure or software faults.

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. A violation of the Acceptable Use Policy is a material breach of these Terms.

We review complaints before taking action. If we conclude that you are actively violating the Acceptable Use Policy, a summary of the complaint is delivered to you through the control panel (and through any contact method you have chosen to add).

• If the abuse is severe (for example CSAM) or repeated, your Services and account, including any balance, may be terminated immediately.
• In all other cases, your Service is suspended until you acknowledge the issue or the suspension period expires.
• If you confirm that you will stop the abuse, the Service is unsuspended so you can resolve it, which you must do within 24 hours.
• If you do not agree to stop, or fail to resolve the issue within 24 hours of being unsuspended, the Service is terminated.

In the case of non-payment or abuse, a Service is generally shut down and suspended. At that point your data is not immediately deleted, and you have 5 days to resolve the issue.

After the 5-day window, if the Service has not been reinstated, its specifications are released for others to purchase and the Service, including its data, is deleted. We may suspend immediately and without prior notice where activity poses a serious risk to our network, our infrastructure providers or third parties.

You retain all rights to the content you store or process using the Services, and you are responsible for ensuring you hold the necessary rights to that content.

The Digital Millennium Copyright Act (DMCA) is United States law and does not directly apply to infrastructure operated in Romania. We assess copyright and abuse complaints under Romanian and European Union law together with our Acceptable Use Policy, rather than actioning them automatically. This is not immunity from the law: content that is illegal under Romanian or EU law is prohibited regardless of its origin, and repeat infringers may be terminated.

The Services are provided on an "as is" and "as available" basis. Unless a separate written service level agreement (SLA) has been expressly agreed with you, we do not guarantee any specific level of uptime, performance or availability. We may perform maintenance that temporarily affects availability and will make reasonable efforts to minimise disruption.

To the maximum extent permitted by applicable law, the Services are provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services shall not exceed the amount you paid to us for the affected Service in the three (3) months preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless IronBalkans and its operators from and against any claims, damages, losses and expenses (including reasonable legal fees) arising out of your use of the Services, your content, or your breach of these Terms or the Acceptable Use Policy.

We may update these Terms from time to time. If you are an active customer, you will receive at least 7 days of notice before any significant change takes effect, through the control panel or our published channels. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Romania and, where mandatorily applicable, the law of the European Union, without regard to conflict-of-laws principles. The competent courts of Romania shall have jurisdiction over any dispute arising out of or relating to these Terms or the Services, without prejudice to any mandatory consumer-protection rights you may have.

Questions about these Terms can be sent to [email protected] or Telegram (@ironbalkans).